When and how will I receive my refund?

As soon as we receive the confirmation that your item has been returned and that it is in perfect conditions (unworn, unwashed and not damaged, with all the brand labels and original box), we will then process your refund back into the original payment method. Please note that funds can take a few days to be available back into your bank account, depending on your bank.

We will only refund the item value - shipping costs will only be refunded in exceptional cases such as: the item sent is damaged or it does not match the one ordered. Please check Do you refund shipping costs if I return something?, for more information.

If you have asked for an exchange, the refund will be processed through a voucher, which you can use on your next purchase. If you choose a full refund to be issued into a voucher, see how to use it here.

The refund process can take up to 10 working days after the return has been delivered.