I’ve received a faulty item, what should I do?
If you have received an item that is faulty, please contact us us as quickly as possible!
Please provide us with the following information:
- E-mail you used to place the order;
- Order number and the item’s name;
- A description of the fault; and
- A few photos of the item so that we can analyze them
As soon as we receive your email we'll evaluate the faulty item and contact you directly!