Can I return an item for an exchange instead of a refund?
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our partner’s warehouse. If you need a different size or colour of an item, and would not like to receive a direct refund, when initiating the return on your customer portal, please select “Receive Voucher.”
As soon as our partner’s receive the returned item, we will process an online Overcube voucher, which you can use on any item of your choice!
Use the return label that was inside the Overcube box in order to return the item back, ask for proof of postage or make sure you write down or even take a photo of the tracking number, so that we can keep a close eye on its arrival, and if your parcel goes missing on the way back to us, you'll have proof you sent it.
If you have chosen to receive a refund instead of an Overcube voucher, this will be issued to the payment method you used to place your original order. This typically takes up to 10 working days, depending on your payment provider.