When and how will I receive my refund?

As soon as we confirm that we have received the item back, and it passes our internal verification process, we will then initiate the refund process for you, back into the original method of payment, or we can also provide you with an Overcube voucher in the same value of your returned item, so that you can use with a future purchase!

Please bear in mind that we only refund the value of the item, shipping costs will only be refunded if the item is damaged and if the item shipped does not match what was ordered. The whole process shouldn't take longer than 10 working days after the parcel has been picked up. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.