Returns

What's your Return Policy?
We understand that when you order online you may need some time to decide if you want to keep an item or not, after you receive it. For this reason, You have 30 days to return your order. Wether you changed your mind, or the item you selected doesn't fit you, or even if it's not what you expected, use our free returns service and send your parcel back. All items need to be returned in perfect conditions, unworn, unwashed, undamaged and with all brand tags attached and the original ...
Tue, 20 Mar, 2018 at 4:00 PM
Do I have to pay if I want to return something?
Not at all. Enjoy our free return service, all costs will be covered. Simply access your overcube account and initiate your return there, and book your pick up service, selecting the best date and time for you. 
Tue, 20 Mar, 2018 at 4:00 PM
How do I package my item for return?
Our team came up with this incredible idea: Our boxes are reversible, this means you can use the same package for your return! Now, you need to pack your item inside the brand box, and the put it back on overcube's. Use our stickers to properly seal the box, and finally attach the shipping label that was also packed inside your order. Easy peasy, right?
Tue, 20 Mar, 2018 at 4:00 PM
How do I book my return service?
To enjoy our free returns service, please login into your overcube account, initiate your return and then contact our Customer Service team -  http://help.overcube.com/support/tickets/new -  to book your pick up date. You can choose between Monday and Friday. The service will occur between 9 AM and 6 PM, depending on the driver's availability.
Fri, 25 May, 2018 at 12:28 PM
Can I use my own return service?
It is possible to send a return using a different courier, but please bear in mind that overcube is not responsible for any theft or loss during transport, therefore we strongly encourage you to use our return service. A collection is very simple to book, and if you need assistance you can always contact our Customer Service team. http://help.overcube.com/support/tickets/new
Thu, 22 Mar, 2018 at 10:27 AM
When and how will I receive my refund, after returning an item?
As soon as your return is received, you'll be notified and we will start your refund process. If you have any questions about this, you know where to find us! http://help.overcube.com/support/tickets/new
Thu, 22 Mar, 2018 at 10:28 AM